Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS with registered office in via Aravallone snc 67020 Caporciano (AQ), tax code and VAT number 01982070664, is the owner of the website www.zafferanodegliabruzzi.it All prices shown are VAT included.
The contract stipulated between Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS and the customer is considered concluded with the acceptance of the order by Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS. By placing an order, the customer declares that he/she has read all the information provided to him/her during the purchase procedure, and that he/she fully accepts the general and payment conditions indicated below.
Any right of the customer to damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order.
The Customer may only purchase products in the electronic catalog of Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS, as described in the relevant information sheets.
It is understood that the image accompanying the description sheet of a product, may not be perfectly representative of its characteristics but differ in color, size, accessory products present in the picture.
Correct receipt of the order is confirmed by Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS by means of an e-mail reply, sent to the e-mail address provided by the customer.
The order confirmation will contain a customer order number, to be used in any further communication with Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS. The message will reproduce all the data entered by the Customer who agrees to verify the correctness and communicate any corrections in a timely manner, according to the procedures described in this document exempting up to oral’Oro di Navelli di Papini Niccolò e Mario SS from any liability as a result of the data entered by the Customer.
In case of non-acceptance of the order, Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS, guarantees timely communication to the Customer.
METHOD OF PAYMENT
Stripe
By selecting the payment type with Stripe, you will be asked to enter your credit card details, expiration date and cvv code.
The relevant amount will be debited from your account upon confirmation of receipt of the order form by Società Agricola L’Oro di Navelli di Papini Niccolò e Mario S.S. At no time during the various payment procedures will Società Agricola L’Oro di Navelli di Papini Niccolò e Mario S.S. be able to know your relevant financial information: as there is no transmission of data, there will be no possibility of this data being intercepted.
No computer file of Società Agricola L’Oro di Navelli di Papini Niccolò e Mario S.S. will therefore be able to contain, nor store, such information.
If the order is cancelled or not accepted by Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS, the amount will be refunded to your account.
Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS will not be responsible for delays and/or damages caused during the reimbursement process.
PayPal
By selecting the PayPal payment type, you will be redirected to a page on the PayPal site where you will enter your email address and password and make the payment directly using your PayPal account.
Your financial information will not be shared with Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS but will be handled directly by PayPal.
If your order is cancelled or not accepted by Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS, the amount will be refunded to your PayPal account.
Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS will not be responsible for delays and/or damages caused during the refund process.
Bank Transfer in Advance
The reason for the bank transfer must include: – the order reference number; – the date the order was placed; – the first and last name of the order holder and reference telephone number.
The bank transfer must be made payable to: Società Agricola L’Oro di Navelli di Papini Niccolo’ e Mario SS Via Aravallone S.n.c. 67020 Caporciano (AQ) P.Iva 01982070664 IBAN : IT98 V030 6903 6031 0000 0012 052 Filiale Intesa San Paolo L’Aquila In case of payment by bank transfer in advance, what has been ordered by the customer will be kept committed until the receipt of the proof of transfer, to be sent by e-mail to info@orodinavelli.it, no later than 3 working days from the date of acceptance of the order.
The shipment of what was ordered will take place only when the actual crediting of the amount due on the c/c of Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS. Beyond these deadlines, the order will be deemed automatically canceled.
MODE, TIME AND COST OF DELIVERY
The availability of the products on sale is limited to the availability of the products themselves and is an unquestionable condition by the Customer for the validity of the offers.
In case of exhaustion – even temporary – of stock, Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS has the right to refuse the customer’s purchase request by formal notice by e-mail, and will refund any sums already paid by the Customer as soon as possible and in any case no later than 14 days from the date on which the order was cancelled.
Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS entrusts delivery to a selection of national couriers.
Delivery is always to the street level and to the place reachable by the courier.
Any request for manual porterage, e.g., for delivery to the floor, must be requested by quote before placing the order.
All shipments are regulated by accompanying invoice or receipt issued at the time of shipment.
Companies are requested to register by specifying VAT number and company name.
Delivery costs are borne by the customer and are clearly explained when placing the order.
Payment of the goods by the customer will be made using the method chosen when placing the order.
Nothing more is due from the customer than the total amount of the order highlighted at the end of the purchase process.
No responsibility can be attributed to Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS in case of delay in processing the order or delivery of what was ordered.
Upon delivery of the goods by the courier, the Customer is required to check: – that the number of packages being delivered corresponds to what is indicated in the transport document anticipated by e-mail; – that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials.
Any damage to the packaging and / or the product, or the mismatch in the number of packages or indications, must be clearly marked on the delivery note, affixing the following wording: SIGNATURE WITH RESERVE OF CONTROL.
Once the courier’s document has been signed, the customer may not object to any dispute about the external characteristics of what has been delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 5 days of delivery, in the manner provided herein.
In case of failure to collect within 5 working days of the material in storage at the warehouses of the courier due to repeated inability to deliver to the address specified by the customer when ordering, what was ordered will be returned to the warehouses of Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS.
RIGHT OF WITHDRAWAL
To the discipline of the Legislative Decree 2011/83/EU, if the customer is a consumer, he/she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, by sending to Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS a communication to that effect, within 14 days from the date of receipt of the goods.
Such notice must be sent by registered letter with acknowledgment of receipt, addressed to: Societa’ Agricola L’Oro di Navelli di Papini Niccolo’ e Mario SS Via Aravallone S.n.c. 67020 Caporciano (AQ) It is also possible to send written notice of withdrawal by e-mail to info@orodinavelli.it always within the aforementioned period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent STRICTLY within the next 48 hours.
Once we receive the above notice of withdrawal, Customer Service will quickly provide the customer with instructions on how to return, which will take place within 14 days from the date of return.
In accordance with the law, shipping costs related to the return of the goods to the sender are the responsibility of the customer.
The goods must be returned undamaged, unused, complete with all its parts and in its original packaging (envelopes and packages), under penalty of total forfeiture of the right of withdrawal and the corresponding refund of the amount paid.
Without prejudice to any repair costs for damages ascertained to the original packaging Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS will refund the customer the total amount already paid for the order, within 14 days of its return, by means of a transfer procedure of the amount by Bank Transfer, it will therefore be the customer’s responsibility to promptly provide the bank details on which to obtain reimbursement (ABI – CAB – CIN – Current Account -).
In the event of forfeiture of the right of withdrawal, the goods will remain at the warehouse of Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS in Brescia, via Agostino Gallo 18 25121, available to the customer for collection at his expense.
The goods will be stored at the Brescia warehouse at Via Agostino Gallo 18 25121 since they are products subject to natural food perishability.
GUARANTEES
In case of defects of conformity of products sold by Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS the customer must immediately contact the Customer Service email at info@orodinavelli.it The legal guarantees provided by Articles 129, 130 and 132 of the Consumer Code apply to the sale of products.
The Customer has the right, at its option and provided that the type of product allows it, to the restoration, without charge, of the conformity of the product by repair or replacement, or to an appropriate price reduction or termination of the contract.
The customer forfeits these rights if he does not report to Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS the lack of conformity within two months from the date of delivery when he discovered the defect.
If, following the intervention of Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS, the defect does not turn out to be a lack of conformity in accordance with DL 24/02, the customer will be charged for any costs of verification and restoration, as well as the costs of transport if incurred by Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS. The guarantee of conformity and quality of the goods shipped, offered by Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS is strictly limited to the compensation of the buyer in the form of a refund, to the exclusion of any other indemnity.
In particular, Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS shall not be liable for any direct or indirect damage due to a defect in the goods.
It is understood that Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS will not consider claims reported after the aforementioned terms.
In the event that, for any reason, it is unable to return to its customer a product under warranty (restored or replaced), Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS may proceed at its own discretion to refund the full amount paid.
Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS will provide the customer with indicative instructions on how and when the defective product should be returned.
In cases where the application of guarantees provides for the return of the product, the goods must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation); to limit damage to the original packaging.
PRIVACY
The personal data requested when placing the order are collected and processed in order to meet the expressed requirements of the Customer and will not under any circumstances and for any reason be transferred to third parties.
Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS guarantees its customers the respect of the regulations on the processing of personal data, governed by the privacy code referred to in DL 196 of 30.06.03 and subsequent amendments.
The data controller is Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS Via Aravallone S.n.c. 67020 Caporciano (AQ).
COMPLAINTS
Any complaints should be addressed to Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS Via Aravallone S.n.c. 67020 Caporciano (AQ).
APPLICABLE LAW
The contract of sale between the Customer and Società Agricola L’Oro di Navelli di Papini Niccolò e Mario SS is concluded in Italy and governed by Italian Law.
For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of L’Aquila.
